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NEW DELHI: Considering the high number of real estate-related pendency in consumer commissions – about 10% of all cases – and the increase in pendency despite states being Rare tribunal, the ministry of consumer affairs A high-level meeting of all stakeholders has been called for “effective resolution” of such complaints.
According to the Ministry of Consumer Affairs, there are 53,518 consumer cases pending before consumer commissions across the country and of these, 9,767 are before the National Consumer Disputes Redressal Commission.
In a letter addressed to stakeholders, Union Consumer Affairs Secretary, Rohit Kumar Singh said, “Moreover, there are RERA tribunals set up in each state to deal with cases related to the housing sector, yet the pendency is increasing.”
The ministry has called a meeting of stakeholders in Mumbai on April 18.
Officials said the ministry will zero in on policy interventions to reduce litigation by analyzing and identifying the key factors behind such complaints with consumer commissions. It will also identify reasons for people to approach consumer commissions despite having separate tribunals like RERA and NCLT To deal with such cases.
ms shankarThe general secretary of PCCE, the country’s largest homebuyers’ forum, said that though the RERA law was mostly made with the aim of providing quick relief to homebuyers in an economic manner, in most cases, homebuyers are not getting justice despite favorable orders from RERA.
“This is mainly because the builders are not following the orders passed by the regulators. Therefore, the number of cases declared by RERA alone does not reflect the final result. People are going to higher courts and still not getting relief,” he said.
Housing ministry data shows that RERA authorities in states and union territories have disposed of around 1.1 lakh complaints.
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