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Gurugram, Corporation‘S Integrated Billing System Five months after its launch, there are few takers for the single-point connection to crack down on overcharging for city electricity. Out of 301 single-point connections in Gurgaon, only 36 group housing societies have integrated their meters with the new system.
DHBVN introduced the unified billing system in September last year after repeated complaints were received from residents that the bills raised by builders or RWAs were not following the standard tariff of DHBVN, as a result of which they were unable to get the difference. are not capable. slab tariff.
The integrated billing system was to ensure that the end user pays a separate bill for actual power consumption as per the prescribed tariff, thereby allowing the developer or RWA to overcharge residents for electricity in the name of power backup and common area maintenance be prevented from taking
According to a senior DHBVN official, societies are still reluctant to adopt the new system as they have to maintain separate meters for common services, such as common areas, sewage treatment plants and streetlights, and need to use their existing electricity infrastructure. Have to repair. In case of diesel generator backup supply, the society is required to charge the residents separately or through a dual register meter. Hence, they are not willing to switch to the new system even if it is beneficial for the end users, the official said.
“As of now, the new billing system has not been mandated. Societies are still reluctant to integrate into the new system as they have to re-calibrate their billing systems and meters, share their consumers’ data with DHBVN and ensure the bills are in the approved format. Also, this includes some electrical infrastructure costs. We are trying to address their concerns and encourage them to switch to the new system, as it will eliminate overcharging. does,” said PK Chauhan, DHBVN Superintending Engineer, Circle-II.
Meanwhile, some societies that have switched to the new billing system have reported that it has some software glitches, leaving them with no option but to rely on the old system for issuing bills.
“The new billing software introduced by DHBVN is not user friendly. A lot of errors and issues have been identified during billing, including wrong tariff slab selection, GST details not appearing on the bill, and errors in calculation of common area power consumption,” said Sanjay Satyavrat, president of malibu town Condominium RWA.
“We have not benefited much after adopting the new system. Rather, it has increased our workload as we have to update the data every month to generate bills as per the prescribed format,” said RS Redu, Chairman. NBCC Heights RWA.
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